In California, the 24-hour skimmer report is the service agency's duty, not the operator's.
This page is for the people who service the equipment — the registered service agencies and agents who repair fuel dispensers and other commercial measuring devices. California puts a specific 24-hour reporting duty on you. It also puts a separate measures duty on the merchant (below) — the two are distinct obligations.
The duty (Bus. & Prof. Code § 12532(i))
A registered service agency or agent that finds a commercial measuring device altered to facilitate fraud must report it to the county sealer within 24 hours, and, if it holds the altering device, surrender it to the county sealer or local law enforcement within 24 hours. The statute was added by AB 2307 (Stats. 2016, ch. 329) and took effect January 1, 2017. It is deliberately not device-type-specific. Violation of the weights-and-measures provisions is generally a crime.
California also puts a measures duty on the merchant — NIST Handbook 44 UR.4.2
The § 12532(i) reporting duty above is the service agency's. Separately, California adopts NIST Handbook 44 by reference (4 CCR §§ 4000–4002), whose User Requirement UR.4.2 ("Security for Retail Motor-Fuel Devices," added in the 2021 edition) is a merchant measures standard: it calls for measures that substantially restrict access to the device, with a non-exhaustive list and no fixed count. It stacks independently of the reporting duty — one is not the other. Whether a setup satisfies UR.4.2 is the county weights-and-measures authority's determination, not SkimGuard's, and SkimGuard holds no UR.4.2 approval. California also requires the servicing side to register (§ 12532(a)), and § 12215 governs county-sealer coordination after a report.
What SkimGuard gives a service agency
A timestamped record of the discovery and of the report you make, and a prepared packet — device identity, county, the discovery, photos — assembled for the county sealer. You file it; SkimGuard prepares it. It does not report to the county sealer for you and does not determine your compliance.
Read the statute
Cal. Bus. & Prof. Code § 12532 (see subsection (i)). Confirm the current text and your county sealer's intake before relying on it.
Questions
Who has the reporting duty in California?
The registered service agency or agent — not the operator. Under Bus. & Prof. Code § 12532(i), a service agency or agent that finds a device altered to facilitate fraud reports it to the county sealer within 24 hours.
Where does the report go?
To the county sealer for the device's county — one of California's 58 county weights-and-measures offices. If you hold the altering device, you surrender it to the county sealer or local law enforcement within 24 hours.
Does California require pump security measures of the merchant?
Yes — separately from the service agency's § 12532(i) reporting duty. California adopts NIST Handbook 44 by reference (4 CCR §§ 4000–4002); its User Requirement UR.4.2 is a merchant measures standard calling for measures that substantially restrict access to the device, with no fixed count. Whether a setup meets it is the county weights-and-measures authority's determination, not SkimGuard's, and SkimGuard holds no UR.4.2 approval.