Frequently asked questions

How a location earns its score.

Every place on the SkimGuard safety map carries a rating and a freshness note. Here's exactly what the colors mean, how a location earns each one, and answers to the questions we hear most.

The ratings

Four states, cautious by design.

We're quick to raise a concern and conservative with the all-clear — we'd rather over-warn than miss a skimmer. Each rating is always paired with when the location was last scanned, so it's a time-bound signal, never a permanent guarantee.

Protected Green

A paid business recently scanned this location clean with its own SkimGuard handheld or always-on agent, on a device that scans Bluetooth Classic. The most trusted state — earned by the operator, not the crowd.

Community Verified Blue

Enough different SkimGuard users recently checked this location clean — with enough of them on Classic-capable devices. The highest rating the community can earn on its own.

Caution Amber

Confidence is reduced — a fresh scan is overdue, a monitoring agent went offline, or too few people have checked recently. Worth a second look or a quick re-scan.

Alert Red

A suspicious Bluetooth device was detected here recently. Consider using a different terminal or paying inside until it's verified clean.

Unscanned Grey

No scan on record yet. Be the first to check it — open SkimGuard and scan before you pay.

Quick to raise concern, slow to give the all-clear. Anyone's scan can flag a risk — only a business's own device can grant the green badge.

How it's earned

Who can change a rating.

Not every scan is equal. A scan from a paid business device is authoritative; a scan from a passing phone is a signal that gains weight through corroboration.

Raise a concern

Anyone, instantly

If any scan — yours, a stranger's, or a business's — finds a suspicious device, the location moves to Alert right away. A false alarm just costs a re-scan; a missed skimmer costs a customer their card.

Community all-clear

The crowd, over time

Several different people scanning clean lift a location to blue Community Verified — but never to green. One person scanning over and over counts once, so nobody can self-verify or whitewash a location.

Protected all-clear

The business, immediately

A single clean scan from the location's own SkimGuard handheld or agent earns the green Protected badge — because that device is accountable, tied to the location, and scans the full Bluetooth spectrum.

Common questions

Good to know.

What do the colors on the safety map mean?
Green Protected = a paid business recently scanned the location clean with its own SkimGuard device. Blue Community Verified = enough individual users recently checked it clean. Amber Caution = a scan is overdue or verification is incomplete. Red Alert = a possible skimmer was detected recently. Grey = not scanned yet.
How does a location become “Protected” (green)?
Protected is reserved for a paid business scanning its own location with a SkimGuard handheld or always-on agent, on a device that can scan Bluetooth Classic. One recent clean scan from that trusted device earns the green badge. Scans from passing customers can't, on their own, make a location green — that prevents anyone from faking clean scans to whitewash a compromised terminal.
What is “Community Verified” (blue)?
When enough different SkimGuard users recently scan a location clean — and enough of them use a device that supports Bluetooth Classic — the location earns the blue Community Verified state. It's the highest rating the crowd can produce on its own; green Protected still requires the business's own scan.
I scanned a location and it was clean — why didn’t it turn green?
A single scan from one phone builds confidence but isn't proof. It takes several independent clean scans from different people to reach Community Verified, and only a business's own SkimGuard device can make a location green. This keeps a bad actor from clearing a real skimmer with fake scans.
Does “Alert” mean there is definitely a skimmer?
It means a suspicious Bluetooth device was detected at that location recently. We flag possible skimmers fast, from any source, because the cost of missing one is high — a re-scan can confirm or clear it. Treat an Alert as a reason to use a different terminal or pay inside until it's verified.
Why does Bluetooth Classic matter for scanning?
Skimmers can transmit over either Bluetooth Low Energy or the older Bluetooth Classic. A full scan covers both. iPhones can only scan Low Energy — Apple doesn't allow Classic scanning — and some Android devices lack a Classic radio too. That's why a verified “Protected” scan must come from a device that supports Classic scanning, and why community verification requires enough full-capable scans.
Why does my location show “Caution” when nothing is wrong?
A rating loses confidence as the last trusted scan ages. Caution usually means a fresh scan is overdue, a monitoring agent went offline, or only a few people have checked recently. A new clean scan from a SkimGuard device brings it back up.
Does a green rating guarantee a location is safe?
No. Every rating is time-bound — it reflects when the location was last scanned and what was found, not a permanent guarantee. A skimmer could be installed after a scan. SkimGuard reduces risk by keeping verification current and surfacing suspicious devices quickly.
Is the SkimGuard app free?
Yes — the consumer app is free. Scan a terminal before you pay and see the safety map around you at no cost. Businesses pay for operator alerts, a verified badge, and always-on agent monitoring. See SkimGuard for Business →
How does SkimGuard detect a skimmer?
Modern skimmers are wireless — they transmit stolen card data over Bluetooth so criminals never have to return for the hardware. SkimGuard scans for exactly those signals, so a transmitting skimmer near a terminal can be flagged before the next customer pays.
Does SkimGuard work at bars, restaurants, and event venues?
Yes. SkimGuard works anywhere there's a card reader — a bar, a restaurant table, a stadium concession, a festival vendor's stand, a nightclub door — not only gas pumps and ATMs. Those are also the places people pay while distracted: in a crowd, in a rush, mid-conversation, often after dark, and often at a terminal that was set up for one night. That's exactly when a compromised reader goes unnoticed, which is why it's worth a scan. The same limit applies everywhere: SkimGuard detects skimmers that transmit a Bluetooth signal, so a clear result means nothing was detected — not that the terminal is guaranteed safe.
I run a business — how do I protect my locations and get a badge?
Run the SkimGuard handheld or an always-on agent at your locations to earn the green Protected badge, get operator alerts before the public map does, and embed a “SkimGuard Protected” badge on your website. Start a free 14-day trial →
Does SkimGuard help with PCI DSS compliance (9.5 and 10)?
For merchants, yes. The business tiers include a payment-terminal inspection logbook that helps you document and meet PCI DSS v4.0.1 Requirement 9.5 — protecting POI devices from tampering and substitution — across 9.5.1.1 (device inventory), 9.5.1.2 (tamper inspections with photos), 9.5.1.2.1 (risk-based frequency) and 9.5.1.3 (staff training), plus an append-only, immutable audit trail of every device and inspection action of the kind Requirements 10.2 and 10.3 call for. It's not itself an attestation of PCI compliance, and doesn't cover logging across your whole cardholder-data environment — your QSA or acquirer assesses overall compliance. See the PCI inspection logbook →

Scan before you pay.

SkimGuard is free. Check the terminal in front of you, and see the safety map around you.